From Offer to Keys

Once an offer is accepted, many buyers and sellers expect the hard work to be over. In reality, the period between offer and completion is where most delays, misunderstandings and stress can occur.

This guide explains what actually happens between offer agreed and collecting the keys, based on how transactions progress across Hemel Hempstead and Hertfordshire.

Offer agreed is not legally binding

In England and Wales, an agreed offer does not create a legal commitment. Both parties can still withdraw until contracts are exchanged.

Understanding this helps set realistic expectations and highlights why momentum matters.

Instructing solicitors and surveys

Once an offer is agreed, solicitors should be instructed promptly. Buyers will usually arrange a survey, which can influence negotiations if issues are uncovered.

Responding quickly to enquiries helps keep progress steady.

Mortgage and finance progression

Buyers relying on a mortgage will go through valuation and underwriting stages. Delays often occur when documents are missing or responses are slow.

Clear communication reduces avoidable hold ups.

Searches and enquiries

Local authority searches, enquiries and title checks are essential but can take time. Understanding what is being checked helps manage expectations.

Some delays are outside anyone’s control, but many are not.

Chains and coordination

When a transaction is part of a chain, progress depends on multiple parties moving at a similar pace. Clear updates help everyone stay aligned.

Exchange of contracts

Exchange is the point at which the sale becomes legally binding. Completion dates are fixed and deposits are committed.

This is often the biggest milestone in the process.

Between exchange and completion

The final period involves practical preparation. Insurance, removals and final arrangements should be confirmed.

Completion and key release

On completion day, funds are transferred and keys are released. Timing can vary, but clear communication helps avoid confusion.

Download the full guide

Our full guide walks through each stage in detail, explaining what to expect and how to keep your transaction moving.