Switching Letting Agents A Landlord Guide

Changing letting agents can feel like a big step, especially if you have a tenant in place and you are worried about paperwork, rent collection, or the process becoming messy.

The reality is that switching is usually straightforward when it is handled properly. This guide shares practical guidance based on the situations we see most often with landlords across Hemel Hempstead, Hertfordshire and the surrounding areas.

Why landlords decide to switch letting agencies

Most landlords do not switch on a whim. It usually follows a pattern of small frustrations that build over time.

Common reasons include poor communication, inspections that lack detail or do not happen at all, maintenance problems, late rent payments from the agent even when the tenant has paid, and compliance mistakes that create unnecessary risk.

Some landlords also switch after an agency is bought out and service becomes more centralised and less personal.

If you are thinking about switching, start with the contract

Before you do anything, check the agency agreement you have with your current letting agent. Confirm the contract length, the notice period, and any clauses around termination.

Many agreements require notice in writing. Some include early exit fees. You need clarity here before you start the change, especially if you are unhappy but the contract still has time to run.

Give notice properly and build a paper trail

Once you understand the terms, give written notice that you wish to end the agreement. If you email, ask for written confirmation that notice has been received.

Keep a record of communication. A clear paper trail is useful if there is any misunderstanding later, particularly around notice periods, fees or handover of documents.

Make sure your paperwork is complete

Switching agents often becomes stressful when paperwork is missing or withheld. You should have copies of all key documents linked to the property and tenancy.

This typically includes tenancy agreements, deposit details, EPC, gas safety records and other compliance paperwork.

If you are moving to a new agent, a good agent will help you gather what is needed and will liaise with the outgoing agent if required.

Tell the tenant, keep it simple

Your tenant needs to know the agent is changing because it affects rent payments, reporting repairs and day to day communication.

They do not need the full back story. A simple update is usually enough. The new agent can then introduce themselves, confirm payment details and set expectations around maintenance and inspections.

Handover keys, codes and final confirmation

As the notice period ends, ensure keys and any relevant access details are transferred, and reset alarm codes if necessary.

Finally, ask for written confirmation from the outgoing agent that the relationship has ended cleanly, with fees settled and no outstanding matters.

Questions landlords often ask about switching

Should I wait until the contract ends

If you are deeply unhappy and the contract has months left, it is often worth reviewing your options now. Most agents still require notice, so early planning matters.

Do I have to give notice

Yes. Even if you are frustrated, act within the terms of your agreement. Many contracts include break clauses, but you need to follow the process correctly.

Will it cost me money

If you have followed the agreement and there are no exit fees, it should not. If exit fees exist, a new agent can sometimes help you think through whether any negotiation is possible, depending on circumstances.

Download the full guide

The full guide includes a detailed checklist for switching agents and extra practical advice to help you avoid delays.