What a Good Letting Agent Should Do for Landlords

If you pay a letting agent to manage your property, it is reasonable to ask what the service should include. A good managing agent earns their fee by preventing problems, keeping records clear and communicating before small issues become expensive.

Before the tenancy

The agent should market the property accurately, reference applicants carefully, complete the required checks and ensure the tenancy, deposit and compliance documents are ready.

During the tenancy

Rent collection, arrears follow-up, maintenance coordination and clear tenant communication should be handled consistently. Regular inspections should produce useful written feedback.

Keeping landlords compliant

Certificates, deposit requirements and changing legislation need active oversight. A landlord should be told what is required and given enough time to act.

Signs the service is falling short

Repeatedly unanswered messages, missed inspections, lapsed certificates and repairs that drift without updates are all reasons to review the arrangement.

Lettings done ethically

At David Doyle, we are proud members of the Ethical Agent Network. That means our lettings advice and service are independently assessed against standards for honesty, professionalism and community care, which matters when both landlords and tenants deserve to be treated fairly.

Management should provide confidence

A good letting agent should make ownership easier while treating tenants fairly and protecting the property through organised, transparent management.